Who are we?
Peace Nest Care Homes is one of UK’s leading providers of supported living and domiciliary services. Our address is Peace Nest Care Homes, Suite 1, 7 Harbury Street, Burton on Trent, DE13 ORU.
Purpose of our privacy statement
Under the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), we are required to explain to you why we are asking for this information about you, how we intend to use the information you provide and whether we will share this with anyone else.
Our data protection officer
Our Data Protection Officer is responsible for overseeing what we do with your information and monitoring our compliance with data protection laws.
If you have any concerns or questions about our use of your personal data, you can contact our Data Protection Officer by writing to The Data Protection Officer, Peace Nest Care Homes, Suite 1, 7 Harbury Street, Burton on Trent, DE13 ORU.
What we do (processing activities)
- General Enquiries
- Complaints
- Use of photos, videos, personal experiences
- Supported housing and care (applicants and clients)
- Data subject rights requests
- Video surveillance (CCTV)
- Site visitors
- Floating support and care (applicants and clients)
Can we use your information for any other purpose?
In limited circumstances, we may use your information for a purpose other than those set out in this policy. If we intend to do so, we will provide you with information relating to that other purpose before using it for the new purpose.
Security and your rights
Security of your information
The information that you provide will be stored securely. Our technological and organisational security measures and procedures reflect the seriousness which we attach to the confidentiality, integrity and availability of your information.
Only relevant members of staff will access the information you provide to us.
Your rights
In relation to the information which we hold about you, you are entitled to:
- Ask us for access to the information;
- Ask us to rectify the information where it is inaccurate or is incomplete;
- Ask us to erase the information and take steps to ask others who we have shared your information with to also erase it;
- Ask us to limit and restrict what we do with your information;
- Object to our use of your information and ask us to stop that use;
- Ask us to provide the data you have provided us in a structured, commonly used, and machine-readable format (for example, a CSV file) in order transmit the data to another data controller;
- Where we are using your information because you have provided your consent to that use, you are entitled to withdraw your consent at any time. The lawfulness of our use of your information before consent was withdrawn is not affected;
- Challenge the decision of any automated decision-making and/or profiling that is applied to your personal data as part of the processing.
Our obligations to comply with the above rights are subject to certain exemptions.
To exercise any of the rights referred to above, you should contact our Data Protection Officer by writing to The Data Protection Officer, by writing to The Data Protection Officer, Peace Nest Care Homes, Suite 1, 7 Harbury Street, Burton on Trent, DE13 ORU.
How to complain
If you have any concerns about our use of your personal information, you can contact our Data Protection Team on info@peacenestcarehomes.co.uk
You also have the right to complain to the Information Commissioner’s Office (the ‘ICO’) if you are not satisfied with the way we use your information. You can contact the ICO by writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.