Staff Stories

Lisa Hughes

Peace Nest Care Homes

Lisa Hughes is the Local Service Manager at Meadows View, Peace Nest’s Supported Living housing service in Burton Upon Trent. She oversees support for adults with mental health challenges and complex needs, helping them build independent lives.

A Passion for Making a Difference

“I’ve always wanted to work in a role where I could support vulnerable people and make a real impact. I joined Peace Nest as a Project Worker in January 2025, and in a short time, I’ve gained invaluable experience. My goal has always been to help people transform their lives, and in this role, my team and I provide the tools and opportunities for our customers to do just that.

No two days are the same, and each brings its own challenges and rewards. I love the hands-on aspect of supporting people—it’s incredibly fulfilling. At the same time, I enjoy the complexities of managing a service. A key part of my role is working with both internal teams and external partners to ensure we’re meeting the needs of our community. Meadows View has evolved from a low-level service into a 24-hour supported housing program, offering holistic support to people facing complex mental health challenges, including substance addiction.

A Pathway to Independence

We now provide a structured route to independence for people who might otherwise face long-term hospital stays due to a lack of suitable housing. Our recovery-focused approach not only prevents further crises but also empowers individuals to manage their mental health, build confidence, and develop essential life skills. Additionally, we offer floating support in the community, helping people maintain their tenancies and thrive in their permanent homes.

The impact has been remarkable. Seeing customers return to Meadows View for a catch-up—grateful for the support that changed their lives—makes me incredibly proud. It’s a testament to my dedicated team’s commitment to empowering people.

Leading by Example​

This role requires strong organisational and time management skills. My schedule is always full and constantly shifting to accommodate changing priorities, ensuring I’m available when needed. I believe in leading by example, so I’m always willing to step in and cover roles when necessary. Continuous learning is also crucial—when I’m at my best, I can help my customers be their best.

Empathy and compassion are at the heart of what we do. Understanding our customers’ personal histories, emotions, and complex needs helps us build trusting relationships and provide meaningful support.

I can’t pinpoint exactly what first drew me to supported housing, but I feel incredibly fortunate to be surrounded by inspiring people every day—my dedicated team, my manager, my colleagues at Peace Nest, and most importantly, the customers we support. Being part of someone’s journey to independence is both a privilege and an honour. That’s what motivates me to be my best.